AirBnb Turnover
Cancellation Policy
Service Scope: We offer comprehensive residential cleaning services tailored to meet the specific needs of each client. Our services include but are not limited to: Regular cleaning (weekly, bi-weekly, monthly) Deep cleaning Move-in/move-out cleaning Specialized cleaning (e.g., post-construction, event cleanup) Additional services upon request (e.g., laundry, refrigerator cleaning) Appointment Scheduling: Clients can schedule appointments through our website, phone, or email. We strive to accommodate our clients' preferred dates and times to the best of our ability. Advanced booking is recommended to ensure availability, especially during peak seasons. Pricing and Payment: We offer transparent pricing with no hidden fees. Our rates are based on the size of the property, the scope of work, and any additional services requested. Payment is due upon completion of the service and can be made via cash, cheque, or electronic transfer. We do not require contracts or long-term commitments, providing flexibility to our clients. Cancellation and Rescheduling: Clients may cancel or reschedule appointments without penalty with at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. Safety and Security: Our team members undergo thorough background checks and rigorous training to ensure professionalism and trustworthiness. We use eco-friendly cleaning products and equipment to minimize environmental impact and ensure the safety of our clients, their families, and pets. We are fully insured and bonded for our clients' peace of mind. Quality Assurance: We are committed to delivering superior cleaning results with attention to detail. Feedback from our clients is highly valued, and we continuously strive to improve our services based on their input. In the unlikely event that our clients are dissatisfied with any aspect of the service, we will promptly address and rectify the issue. Communication: Open communication is key to our success. Clients can reach us easily via phone, email, or through our website's messaging platform. We provide timely responses to inquiries, concerns, and feedback to ensure a positive client experience.
Contact Details
340 3 Ave NE, #402